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- We will provide you with a written Information
Pack in plain English about our services prior to initial interview/assessment,
and before using our services.
- You will have all the information you will
need before using the service.
- You will receive, within the Information Pack,
a written service agreement in plain English detailing the terms
and conditions for receiving the service appropriate to you
needs. This will include arrangements for changing and ending
the agreement and will be signed as agreed.
- You can expect good quality housing support
to meet your individual needs, which will be provided by qualified
and/or experienced staff. These staff will be committed to ongoing
training and personal development. SCA will ensure that the
service delivery meets legal and best practice requirements
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- You will be fully involved in developing your
personal Support Plan and all reviews. You will receive a copy
of these and they will be signed and dated by staff from SCA.
- SCA will respect your social, cultural, religious
beliefs or faith. You will be able to live your life according
to these beliefs.
- SCA staff will work with you to enable you
to make informed choices regarding your housing support need
and how this links to your personal and social life. This will
be reflected in your Support Plan.
- .SCA staff will respect and uphold your rights
as an individual using our service at all times.
- In all circumstances, SCA staff will attempt
to work together with you and support you in planning towards
leaving the service
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